1.
Internal, Upward Communication
This type of business communication is anything that
comes from a subordinate to a manager or an individual up the organizational
hierarchy. Leaders need information to flow upwards to have a true pulse on the
operations of the company. Most communication that flows upward is based on
systematic forms, reports, surveys, templates and other resources to help
employees provide necessary and complete information. For example, a sales
report might include the total number of pitches, along with the actual sales.
It may also ask for feedback such as a summary of problems or successes that
management would like to track.
2.
Internal, Downward Communication
This is any type of communication that comes from a
superior to one or more subordinates. Communication might be in the form of a
letter, a memo or a verbal directive. Leaders should keep communication
professional and clear with subordinates. For example, a memo regarding a new
operations procedure might involve safety requirements and new regulations.
There should be no room for interpretation of the safety requirements; the
language should concisely explain exactly what needs to happen.
3.
Internal, Lateral Communication
Lateral communication is the talking, messaging and
emailing among co-workers in the office. This might be cross-department
communication or just internal department dealings. An example of a scenario
involving cross-department communication is where the fulfillment manager has a
question about a special order, and is requesting clarification from the sales
representative via an email or office messaging system. Those in the same
department might communicate to provide updates on status reports and
coordinate schedules. Co-workers should always be encouraged to communicate in
a respectful and professional tone when at work.
4.
External Communication
External communication is any communication that
leaves the office and deals with customers, prospects, vendors or partners. It
could also involve regulatory agencies or city offices. Sales presentations or
marketing letters need to be exciting to generate interest from the customer but
they also need to be factually based. When corresponding to outside entities
for partnerships or other business administration needs, state the purpose and
be concise in communication, whether oral or written. Respect people's time by
getting to the point and stating your request.
Source : http://smallbusiness.chron.com/types-business-communications-697.htmlimages are taken from Google.
