Penulisan 2 Most Important Business Communication Skills

Communication is key in every aspect of life, but it’s especially crucial in the workplace. Whether you’re just starting out in business or are further along in your career curve, there are specific business communication skills necessary for success. What business communication skills and “soft skills” will help you work smarter?  

Here are 9 communication skills every professional should master:

1.     Active listening skills: The ability to listen to and incorporate other views in your communication. Listening shows you value opinions outside of your own and are open to new concepts. As a result, your audience views you as an equal partner and you can come to a solution that benefits the greater good. An active listener will allow pauses for interjections, repeat other people’s words and ask questions to affirm his or her engagement in a conversation.

2.     Writing skills: Using specific data and examples in written communication to make a solid case, and communicating proposed action items. Written communication for business should be brief but informative, and helps an audience focus on only the most important points. Good written communication also includes adequate follow-up, which closes the communication loop and shows proactive activity towards goals

3.     Verbal skills: The ability to communicate information (ideas, thoughts, opinions and updates) in a clear manner verbally. Like good written communication, good verbal communication in the workplace is also concise and specific. Verbal communication allows employees to engage with one another in-person and come to a mutually agreeable consensus.

4.     Interpersonal communication skills: Building trust and strong relationships with key stakeholders in a business. Another “soft skill,” successful interpersonal communication allows employees to find common ground, display empathy and build bonds with one another. Interpersonal communication means connecting on more than business level, but a personal level as well.

5.     Teamwork skills: Effectively communicating with others who may have different opinions and skill sets. In a business setting, this means putting aside personal differences and working toward a common goal. For teamwork to be successful, all parties must recognize that combined efforts are worth more than individual contributions.

6.     Presentation skills: Presenting information and ideas to an audience in a way that is engaging, motivating, and effective. This method of business communication allows one individual, or a group of individuals, to share evidence to support an idea or argument. A good presenter is also a good storyteller, using data, stories and examples to influence an audience to act toward a desired outcome.

7.     Selling skills: Persuading stakeholders to pursue an idea, decision, action, product or service. Selling skills extends beyond just those whose jobs fall under the sales department. Employees with selling skills can use these skills to influence other employees to buy into a project, team members to choose a side, or executives to offer new products or services.

8.     Negotiation skills: Reaching a mutually beneficial solution by understanding and leveraging the other side’s motivations. A mutually beneficial or “win-win” solution is one that both sides finds favorable, and maintains positive relationships for future interactions. In order to achieve this outcome, you’ll need to discover what factors would be most influential and agreeable for the other side.

9.     Networking skills: Displaying business value and encouraging others to enter into your business network. In order to network successfully, you’ll need to be interesting enough that others desire to partner with you in some way. A large business network can also be a safety net, and means you have more people to rely on when you require help, information or services.

     Don’t feel discouraged if you don’t possess every business communication skill on this list – not many do. As with any changes in one’s habits, mastering skills that aren’t second nature require time, experience, practice and patience. First, identify which of these skills are your weakest, and then create a plan on how to improve these communication skills to work smarter and more effectively. Good luck!

Source : http://bemycareercoach.com/soft-skills/business-communication-skills.html

images are taken from Google.

Penulisan 1 Personal Description

Hello there~~ to anyone who saw this blog hehe

Let me introduce myself my name is Putri Elsya usually my family call me Putri but when I'm in college my nickname has changed to Elsa haha sounds good right? Elsa is the queen of Arendelle kingdom it's from Frozen Movie. If you have not watched the movie, let's watch it after reading this blog. I'm sure you'll like it. Let's forget about Frozen Movie for a while. Let's move on to the next segment. I am the third of four children. I was born in Bukittinggi on December 29, 1996. Currently, I live in Depok by myself and my family live in Bukittinggi, West Sumatra.

I have two brothers and one sister. My two older brothers have worked and my sister is still in senior high school. I love to being around with them because they always have a way to cheer me up. Although we rarely meet nowadays but we have a group chat to talk about what we have done lately.

Talking about hobbies, I have hobbies that I can't do when I was in the college, its swimming. Usually, once a week I go swimming with my brother and sister. Swimming can make me relax and enjoy doing my daily activities. Another hobby that I love is watching movies or drama, but I can do it just on the weekend because my tasks have to be done before Monday.

When I write this I'm in sixth semester in English department of Gunadarma University. So this is my third year in college and a year later I would graduate and have a bachelor's degree. After graduate I want to work in a company that I want.

Mmm … I guess that’s all I can say about this introduction. Thank you very much for your attention. I would like to express my gratitude.

Task 6 Types and Preparation for Negotiation

What is negotiations?

Negotiations are formal discussions between people who have different aims or intentions, especially in business or politics, during which they try to reach an agreement.

                                                                             

There are 7 types of negotiations:

     1.     Win-Lose Negotiations

In game theory they call a win-lose negotiation a zero-sum game. The vast majority of games are zero-sum. A common analogy for a zero-sum game is dividing a pie. The pie doesn't get smaller or bigger — the players play a game to decide who gets the bigger slice. If you're facing a win-lose negotiation focus your strategy on determining the other party's minimum requirements (e.g. bottom price). 

2.     Win-Win Negotiations

Win-win negotiations involve expanding the pie. For example, if two people decide to go into business together: their partnership negotiations are win-win. One partner may win and the other may lose. However, a win-win outcome is possible because they hope to make money on their investment (expand the pie). Salary negotiations and business-to-business sales can usually be considered win-win. Win-win negotiations may be just as focused on building a bigger pie as dividing the pie fairly. Every effort should be made to keep negotiations friendly and constructive. 

3.     Lose-Lose

Lose-Lose negotiations involve a situation in which everyone is going to lose.  Lawsuits are often lose-lose. Let's say you leave your jacket at a restaurant coat-check and they lose it. Your negotiations for compensation with the restaurant's manager are lose-lose. Your not likely to get more money than the coat was worth. The restaurant also loses. Lose-lose negotiations can quickly turn bitter and adversarial. Despite the fact that both parties will lose it's important to try to maintain a collaborative approach. 

4.  Adversarial Negotiations

Adversarial negotiations are highly competitive in nature. Win-lose and lose-lose negotiations are most likely to be adversarial. Nobody wants to lose, this tends to drive intense competition. In some cases, win-win negotiations are also adversarial. For example, high stakes business-to-business sales negotiations often become adversarial (customer vs seller). In extreme cases, negotiations are adversarial because the parties involved intensely dislike each other. In such cases, negotiators may not be interested in winning. Instead, they may seek to maximize the losses of the other party. Negotiations between political rivals may turn destructive in this way. Adversarial negotiations require battle strategies.

5.     Collaborative Negotiations

Collaborative negotiations are creative and friendly. For example, business partnership negotiations are often collaborative. Win-win negotiations that are expected to yield big wins tend to be collaborative. Collaborative negotiations rely on persuasive techniques, optimism and creativity.

6.     Multi-Party Negotiations

Multi-Party negotiations are complex negotiations between two or more parties. They can be extremely challenging and may take years to complete. International treaties between nations are often multi-party. Multi-party negotiations require advanced diplomatic techniques. 

7.     Bad Faith Negotiation

Bad faith negotiation occurs when a party makes commitments that they have no intention of keeping. Bad faith negotiation is often used as a delay or diversionary tactic. For example, a country may sign an environmental treaty with no intention of implementing it just to relieve political pressure from its citizens. If you suspect that the other side is negotiating in bad faith, it's time to start thinking about penalties in your agreement. This post is part of the ongoing series of articles called how to win at negotiation.

Preparation for negotiation:

If you want to start negotiations in a winning position, then you need to prepare like a tiger. That means you must pay attention to 7 crucial areas:

1.     Check Whether You're In A Negotiating Situation.

A negotiating situation exists when you are in any communication or problem-solving situation with others that can work out to your advantage. If there is no advantage to you, then don't negotiate; you'll only lose. As Sun Tzu, the author of "The Art of War", said hundreds of years ago, "Engage only when it is in the interests of the state; cease when it is to its detriment. Do not move unless there are advantages to be won."

2.     Clarify Your Aims.

Your overriding aim in any negotiation is to achieve the objectives you and your constituents have set. There are other aims, such as getting a good deal and improving your relationship with the other side. But getting what you want is tops. Always keep this aim firmly in your sights and don't stop until you get it.

3.     Gather Information.

Once you know you're in a negotiating situation, you need to gather information about the other side's offer and use it to refine your own. Many negotiations come unstuck simply because one side or the other doesn't listen, or check, or take the time to clarify exactly what the other side are offering, or indeed what they themselves are offering. This means that throughout a negotiation you should do tons of listening, clarifying and checking. And when it comes your turn to put over your case, you should use every skill you can muster to make sure they understand.

4.     Negotiate With Your Own Side.

It is rare to go into a negotiation only representing yourself. Usually you negotiate as a representative of others, your constituents. Part of your preparation for negotiations has to be spent getting the best mandate from your constituents. Aim to get the support you need; the trust you need; the resources you need; the understanding you need; and the freedom you need.

5.     Get A BATNA.

A BATNA is your Best Alternative To a Negotiated Agreement and is the only certain way to be successful in negotiations. By preparing for negotiations with one party by sounding out an alternative deal with another party, you get walkaway power. It means that, even if the alternative isn't quite what you want, you are still prepared to go there, if need be.

6.     Prepare The Setting.

There are five questions to ask yourself when preparing the setting for a negotiation. They are: Who? (i.e. who is to take part and do what?); Where? (i.e. our place or theirs?); When? (i.e. what is the time scale?); Why? (i.e. what are we negotiating about?); and How? (i.e. how are we to present our case?).

7.     Prepare Yourself Mentally.

The right attitude towards negotiations is the principal difference between successful and unsuccessful negotiators. Getting into the right frame of mind before you begin should be part of your preparation plan.

·        aim to be tough, business-like, alert and unyielding.

·        don't feel you owe them anything - don't be a bowl-beggar.

·        don't put yourself above or below them.

·        stay relaxed and unhurried.

·        don't reveal your feelings at any point.

There is no guarantee that good preparation will lead to success in negotiations. But the chances are that poor preparation will lead to failure. Don't take that risk. Pull out all the stops to get a head start and you won't regret it.

Source : https://www.collinsdictionary.com/dictionary/english/negotiation
https://training.simplicable.com/training/new/7-types-of-negotiation-and-1-big-myth
https://www.businessknowhow.com/growth/negotiations.htm
images are taken from Google.

Task 5 How Accepting and Confirming in Negotiation

What is negotiations?

Negotiations are formal discussions between people who have different aims or intentions, especially in business or politics, during which they try to reach an agreement.

Accepting and confirming in negotiation

Negotiating is a part of everyday life, but in business it's absolutely critical to your success. Poor negotiation can cripple a company just as quickly as losing key customers. While most negotiating strategies seem like common sense, it's not uncommon for people to get caught up in the emotion of the moment and ignore their basic instincts. Emotion, luck and magic have no place in a successful negotiation. It takes an iron gut, homework, street smarts and unblinking discipline. These keys will unlock your ability to get the best deal possible under any circumstances. While experienced negotiators sometimes refer to their methods as the "negotiating game," it's really a misnomer for a process in which the stakes are often extremely high. Check your ego at the door and keep your eye on the big picture at all times. This is all about business.

1.      Preparation is the key

2.      Have a strategy

3.      Find the leverage

4.      Go for a win-win solution

When an employer extends a job offer to you, he has, in essence, “fallen in love with you,” says John Lees, the UK-based career strategist and author of The Success Code.“He has psychologically committed to you, and it is a critical moment.” According to Lees, “you have more leverage” to shape your job description and improve your salary and benefits package “right after you are made an offer than you do in your first two years of employment.” Still, evaluating a job offer is not always straightforward — especially since you may not have the luxury of comparing it to others. “Step back and think expansively about your objectives,” advises Jeff Weiss, president of Lesley University and author of the HBR Guide to Negotiating. “Think about the offer in terms of your development, your quality of life, and the variety of the work you want to do.” No job offer will be perfect, so a big part of the evaluation requires you to “think about the trade-offs you are willing to make.” Here are some ideas to help you figure out if the job is right for you:

     1.     Shift your mindset

First, you must recognize that receiving an offer represents a “new and different phase” of the job search process, says Lees. “The purpose of the interview is to get the offer,” he says. The next stage is about weighing that offer and then negotiating with your new employer. “Pause, you are starting a new chapter.” Bear in mind that even though the job is yours if you want it, you must “continue to be enthusiastic” in your dealings with your prospective manager, says Lees. “By sounding critical or suspicious or by questioning something about the offer, you are sending a negative signal,” he says. “It sounds as if you’re uncertain that you want job.” That may indeed be the case, but it’s not the message you want to send to your would-be manager. “Employers need to feel that you are committed.”

2.     Be methodical

Next, you need to think about what matters to you in both your professional and private life and then “assess the offer” against these metrics, says Weiss. “People tend to focus on the dollars, but it is useful to ask, “What is of value to me?” After all, money is only one component of career satisfaction. “Very often it comes down to, ‘I would rather make X amount of money and be excited to go to work in the morning, than make X plus 10% and hate my job,’” he says. Below are the most important components to take into account as you assess the offer.

• Salary. Even when the money on offer is enough to live on, you need to figure out if it’s an amount worthy of your knowledge and skills and whether it’s in line with the local market. Look at the financial package on the whole. The key question, says Weiss, is “What is someone with my competencies and experience in this role and in this city paid?” Databases and job search websites, such as Glassdoor, Indeed, Ladders, and Salary.com are a good starting point, but Lees recommends talking to recruiters and headhunters and others in the industry. “Find anyone who knows the sector and the range,” he says. As part of your detective work, you must also devise “a good argument for why you are in the top 10-15% of that range.” But usually there is only so much wiggle room. “You must have a backup plan if there is no flexibility on money in terms of what other areas you want to push back on.”
• Job content. It’s also important to think about whether you will “derive job satisfaction,” from the offer that’s on the table, says Lees. To answer this question, you need to know the “kinds of activities you want to be involved in and the skills you want to use” as a professional. Ask yourself questions like  “Do I want to lead a big team, supervise only a few others, or have zero management duties? Do I want to be in front of clients? Do I crave autonomy? Do I want lots of international travel — or no travel at all? What kinds of projects do I want to be engaged in? And what kinds of professional tasks do I want no part of?” Then see how well the offer matches up against the responsibilities you’re being asked to take on. “Also, look at what you will be doing, what success looks like, and what benchmarks you’ll be judged against,” he says. Having a deep understanding of what’s expected of you is critical for deciding whether you do indeed want the job, he adds. Think hard about whether the “the job is achievable and whether you feel you are going to be able to hit the targets set out.” If the answers are no, it may be that the role is ill-conceived or not for you.
• Cultural fit. You must also “do your due diligence,” on the organization and its people to make a sound judgment on whether you will enjoy working there, notes Weiss. Ask yourself, “Is this a place where I will be happy? Where I will be challenged? And where I will thrive?” To answer that, Lees recommends “working the phones, reaching out to your contacts and LinkedIn network,” and asking questions. “What is the organization like? How long do people stay? Find out what happened to the last person who did the job.” You will not be able to negotiate or change the organization’s culture, of course, but it is helpful to know beforehand what you’re getting into. It might make sense to do a trial run at the company during the evaluation stage. “Say, ‘I really want to learn more about this organization. Can I spend a few hours with the team?’ That’ll give you a sense of what your colleagues are like, what it would be like to work there, and where the bodies are buried.”
• Flexibility, vacation, and other perks. For many employees, vacation time and the ability to work flexible hours are an increasingly valuable perk. While health benefits are typically standard issue, additional paid time off may be negotiable. If flexibility is not an explicit component of the job offer, you can broach the topic in the negotiation stage, says Weiss. But bear in mind that “things like that are much easier to raise when you’ve made yourself invaluable,” and have been working in the job for a certain period of time. That said, it’s important during the evaluation stage to find out whether current employees are afforded such benefits. Get a feel for how a request for flexibility might be received by senior management. “If you are a perfect match for the job and it’s a tight market, you have a lot of leverage,” says Lees. But if the market is more fluid, you may have little leeway.
• Other options. “You must also assess your walk-away alternatives,” says Weiss. Even if you don’t necessarily have other job offers in hand, you need to consider other possibilities. “Think about the offer in terms of the cost and benefit of starting the job search process all over again, of staying in your current job, or of waiting to see what other offers materialize later down the road,” he says. If nothing more, this exercise is useful in helping you realize that you have options.                        

     3.     Devise your plan

     Once you have “determined the most important elements of the offer that you would like to change,” you need to “decide which cards you are going to play and the sequence of how you will play them,” says Lees. Formulating your negotiation strategy requires creativity, says Weiss. If you are dealing with an intermediary — an HR administrator or a recruiter, for instance — remember to “not only make requests, but also arm that person with questions, information, and ideas.” Come at it from the “perspective of joint problem-solving.” He suggests saying something like, “The salary you’re offering is great, but I want to keep developing in this role. I can imagine some possibilities that might make the job more palatable such as having access to a mentoring program, a rotation program, or an educational allowance. Which of these might be possible?’”

     4.     Be tough but cheerful

     The rest is “classic negotiation,” says Lees. “You want to maximize the cost of the things you are prepared to accept and minimize the things you’re asking for.” Demonstrate that you’ve undertaken a thoughtful evaluation. For instance, you might say, “I am quite happy with the role and responsibilities, but I would like to work from home one day per week.” Seek to come across as a “tough but cheerful negotiator,” he says. “Go into the deal-making with your eyes open,” he adds. “You can’t negotiate everything, and once you’ve agreed on something you can’t go back on it,” he says. Adds Weiss: “It’s not what you ask for; it’s how you ask for it. Be well-prepared, respectful, and constructive. You want to be seen as someone they want to work with.”

     5.     Say no (politely) if it’s not right

     Ideally there will be some give and take in these negotiations, but if “you keep coming up against a ‘no’ for everything you ask for, that demonstrates inflexibility” on the part of your prospective employer, and that “could well be a management style you don’t want to live with,” says Lees. Heed red flags. “Pay attention to your internal monitoring system,” he says. “If due diligence tells you that you should not take the job, listen.” Besides, there is no shame in declining a job offer if it’s not the right fit. “As long as you turn it down politely with one or two good reasons — it will not stretch you enough or you want to work in a different sector — you shouldn’t feel bad about it,” he says. And yet, you should  “always leave the door open,” says Weiss. “The people you are dealing with are your potential customers, potential advisors, and perhaps even your future employers. Be respectful.”

6.     Principles to Remember

Do

•       Think about what you want out of your job and use that as a framework to determine the elements of the offer you would like to alter
•         Be selective about what you push back on
•      Employ classic negotiation techniques by maximizing the cost of the things you are prepared to accept and minimizing the things you seek.

     Don’t

•         Be critical or suspicious when questioning something about the offer.
•         Neglect to consider your walk a way alternatives.
•      Ignore red flags. If your instincts and due diligence tells you that you should not take the job, listen.

Source : https://www.collinsdictionary.com/dictionary/english/negotiation

http://fishhhcaprilia.blogspot.co.id/2017/04/accepting-and-confirming-in-negotiation.html

   images are taken from Google.

Task 4 Establishing The Purpose of a Meeting

What is meeting?

A coming together of persons ; an assembly. Particularly, in law, an assembling of a number of persons for the purpose of discussing and acting upon some matter or matters in which they have a common interest.

Establishing the purpose of a meeting:

1.     Define the objective of your meeting to determine whether it is time-sensitive and really necessary. Examples of meeting objectives include reporting on project status, brainstorming new ideas and solutions to existing problems, managing damage control, introducing new policies, making task assignments and holding administrative hearings related to disciplinary actions. Create an outline and give each topic a title followed by a short summary. Example: Going Paperless -- identifying transitional goals, security concerns and staff training.

2.     Identify by name the individuals who have something of substance to contribute to your agenda topics so they will understand what is expected of them. For a project status report, for instance, you likely need only the project manager as spokesperson and not every member of her team. If the purpose of the meeting is to brainstorm ideas for a new policy, your meeting participants would be those who best represent the interests and sentiments of the specific job classifications or departments that will be affected.

3.     Determine the amount of time needed to address each of the topics on your list. Status updates, for example, could require only 10 minutes for each participant, especially if your meetings occur on a weekly or monthly basis and everyone is already familiar with the basics of the various projects. Put your highest priority topics first on the agenda in the event that discussions run over your allocated time slots and the meeting has to be continued at a later time or date. Where practical, include an "other business" slot at the end of your agenda for anything participants would like to discuss that doesn't fit the existing topic categories.

4.     Decide whether supplemental materials for your meeting should be distributed and read prior to the meeting or handed out upon everyone's arrival. Reference these items in the agenda so participants will understand their relevance to the topics under discussion.

5.     Set a date, time and location for your meeting, and place this information prominently at the top of the meeting agenda. Distribute your agenda far enough in advance that participants have time to prepare but not so far that they will set it aside and forget about it. If appropriate, send out reminders the day before.

Source : https://thelawdictionary.org/meeting/
http://smallbusiness.chron.com/establish-meeting-agenda-17356.html
images are taken from Google.

Task 3 How to Ask for and Giving Clarification

The best way of getting what you want is thinking about your request before you actually make it. The big reason many people fail to get what they want is that they are too afraid to ask or they view their requests as all-or-nothing gambits—instead of a series of negotiations and compromises.

But there is a middle ground. Here are strategies to help you begin the “asking” process and avoid becoming upset if things don’t go exactly as planned:

1. Tell yourself there is nothing to fear except fear itself.

Fear of punishment or rejection is why most people hesitate to ask for what they want. They are afraid that going out on an emotional limb will result in humiliation if they fail.

Strategy: Before making your request, take plenty of time to remind yourself of the importance of what you are asking for. Tell yourself the only thing that matters is whether or not you are making good and well-articulated points. By focusing on the merits of your request, not on how you will appear to others, many of your initial fears will fade away.

2. Before you try to sell others, sell yourself.

Two of the most important elements involved in asking for what you want—and-getting it—are self-confidence and determination. Unless you believe in your heart that you will eventually win over the other side, you will likely falter or become troubled at the first sign of resistance.

Strategy: An extreme emotional reaction to any hurdle will almost certainly doom your mission, causing the other side to take you and your points less seriously.

Tell yourself from the outset that you may not immediately get what you want. The statement is not the same as saying that you will never succeed, which could hurt your morale and determination. Instead, you are merely facing reality—accepting the fact that you may face a setback. By acknowledging this possibility, you will not be surprised or upset if you are turned down.

3. Organize your thoughts.

You can’t expect to get the results you want if the other side doesn’t understand your request.

Strategy: Write out exactly what you want. Then redraft your points until your reasoning is clear, ordered and can be easily related. Practice in front of a mirror, or discuss the points with friends to be sure they make sense and you didn’t leave anything out.

4. When you ask, ask from your heart.

Important requests are always better received when those making them are passionate, friendly, polite and firm. Such a stance is difficult to resist. It increases your odds of success... or at least minimizes the chance that your personality or attitude will sabotage your request.

Strategy: Ask in an enthusiastic manner and voice. Maintain steady eye contact to show that you mean business, but also exhibit respect and admiration for the person to whom you are speaking. In general, you stand a much better chance of getting what you want when you make people feel at ease and show them that you are truly excited about what you are requesting.

5. Prepare to deal with resistance.

Even if you do everything right, you might still meet resistance. The person you are asking might want to confer with someone else before he/she makes a final decision... or he may want to table his answer, hoping that you’ll retreat from your position once you have had some time to think about it... or he might just say no.

Strategy: If someone resists or challenges your request, be polite and gracious. Do not lose your temper or become discouraged. Instead of seeing the other person’s resistance as a dead end, view it as part of a continuing conversation. Translate every no into a next. Realize a no doesn’t mean stop—it simply means not yet.

6. Learn the art of saying thank you.

Whether or not you get what you want, say thank you. Gratitude will leave the other person open to giving you what you want—or more of what you want—sometime in the future.

Strategy: Say thank you directly to the person and follow up with a written note. In some cases, flowers or a gift may be appropriate.

Learning the art of expressing gratitude will force you to focus on the positive. It will also keep you from holding a grudge, which is difficult to hide and only works against you in the long run.

Giving clarification

Below are some phrases that can be used to show that you are going to explain your point again in a different way:

·        Let me put it another way.

·        What I meant was… / What I mean is…

·        Look at it this way…

·        No, my point is that…

·        The point I’m trying to make is…

·        Put it this way… \

·        What I’m trying to say is…

·        In other words…

·        That’s not exactly what I said…

To illustrate a point or give examples:

·        Let me give you an example.

·        For instance…

·        Let’s say that…

·        Take…

·        Like…

·        Just to give you an idea…

Disagreeing:

• That’s not really how I see it.
• I’m not entirely convinced that you are right about that.
• I can’t say that I share your views on that.
• I can’t help thinking that things aren’t exactly as you say…
• That may be partly true, but…
• You might be right up to a point but…
• Well, actually / as a matter of fact…
• What I (still) don’t understand is…

    Source : https://www.success.com/article/how-to-ask-for-and-get-everything-you-want

http://www.eoisabi.org/wp-content/uploads/2012/05/clarification_examples_disagreeing.pdf

   images are taken from Google.